Answers to the things we are asked week in, week out . Use the contact page for anything this misses.

What payment methods do you take?

Two options: UPI, or cash to the courier on delivery. Nothing else is offered.

Can you give a tax invoice?

We are below the GST registration threshold, so there is no GST on your order and no GST invoice. You get an ordinary sale invoice.

When do I get my refund?

Once we have it back and have checked it, 7 business days. Cancellations before dispatch take 5 to 7 working days.

Can I swap an item?

No — we do not offer a direct exchange. A refund plus a fresh order is the route.

Can I collect in person?

Calaro Junction trades online only; the address we list is administrative.

Do you sell brand-name goods?

Our catalogue is bought in and sold under the Calaro Junction name — no manufacturer authorises or endorses us.

My parcel was damaged — what do I do?

Report it within 48 hours with the unboxing video and we put it right at our expense.

Which areas do you cover?

Across India, bar a handful of pin codes our couriers will not serve; those orders are refunded. There is no international shipping.

How do I know it will fit my cupboard?

Measure the space and compare it with the dimensions on the listing. That is exactly why we print them, and it is the one check worth doing before you order.

When can I reach you?

Customer service hours: Monday–Saturday, 10:00 AM–6:00 PM IST Reach us at [email protected], or on +91 7312542471 during customer service hours.

How long will my order take?

We pack in 1–2 business days, then the courier takes 3–9. Orders after 3:00 PM IST go out the next working day.