Should a purchase disappoint there are 10 days from delivery to change your mind, and the steps are below.
Items we accept back
We take an item back assuming it is unused and everything it shipped with comes back.
- Unused, in the condition it reached you
- The invoice included
- All original packaging, labels and small parts
Outside the policy
- Requests raised after the 10 days window closes
- Returns missing their packaging, parts or accessories
- Products damaged in your care rather than in transit
- Clearance stock, where the page says so
We do not offer a direct exchange
To be plain about it, we do not offer a direct exchange. A refund and a new order is the route, and it gets you the right item sooner.
Who covers the courier
If the fault is ours the courier is on us — customer arranges (free on damaged/doa), provided you tell us within 48 hours of delivery and send the unboxing video.
Change-of-mind returns travel back at your expense . We do not deduct a restocking charge.
Refunds
Once the item is back with us and has passed a quick check we issue the refund within 7 business days, back the way it came and the route is the same one you paid on — UPI to UPI, bank transfer for cash orders.
Expect a short lag at your bank’s end — that last step is outside our control.
Getting started
Write to [email protected] or call +91 7312542471. Quote the order number, describe the issue, and attach unboxing footage for any damage claim Our reply carries the return address and the steps that follow.